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Unilever - Lifebuoy
A seamless online-to-offline campaign increasing market penetration and engagement for dishwashing liquid.
Case Study

Unilever - Lifebuoy leveraged Grivy’s Marketing Platform to amplify its presence in Indonesia’s dishwashing liquid market. Through strategic digital offers and seamless online-to-offline integration, the campaign increased consumer engagement and drove in-store sales at Alfamart and Indomaret.

91%
Consumers’ showcased willingness for sharing first-party data achieved by striking the perfect balance in value exchange with relevant promotion.
71%
Authentication rate showed high engagement with the campaign.
46%
Redemption rate showed strong engagement and effective conversion to in-store purchases.

The Story

Driving Sales for a Household Essential

Lifebuoy Dishwashing Liquid, a well-established product, aimed to expand its market share and boost sales. By offering a 30% discount through the largest mini markets in Indonesia, Alfamart and Indomaret, the campaign created value for existing consumers while attracting new ones. The strategic use of Grivy’s tools ensured strong engagement and conversion rates, reinforcing Lifebuoy’s position in the market.

The Goal

Expanding Reach and Strengthening Loyalty

The goal was to reinforce Lifebuoy’s dominance in the dishwashing liquid market by increasing product trials, driving repeat purchases, and building stronger brand affinity. The campaign focused on leveraging Grivy’s digital solutions to enhance accessibility and trigger the purchases.

The Solution

A mobile-first full funnel purchase guide tracking & acquiring consumer data to unleash insights to abide!

The Result

Exceeding expectations with full-funnel impact and retail success
The campaign delivered outstanding results, surpassing redemption targets and driving strong consumer engagement across every touchpoint. Through a combination of trusted brand value and Grivy’s digital-to-retail capabilities, Lifebuoy successfully converted online interaction into in-store action, while capturing valuable data for future growth.

  • Redemption exceeded 100% of target, showing strong consumer response to the value offer.
  • 140% data sharing rate reflected high trust and willingness to engage with the brand.
  • Retailers reached up to 160% of redemption goals, driving significant store traffic and sales.
  • Participants showed 4x higher brand recall, reinforcing Lifebuoy’s positioning in the market.

These outcomes were made possible through Grivy’s innovative solutions, which connected digital engagement with retail activation, ensuring Lifebuoy’s success in meeting its objectives and setting a benchmark for impactful campaigns.

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