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Indofood Sambal
Curate new opportunities to drive category growth via accelerated trials with online-to-offline campaign
Case Study

With a promotional campaign made highly relevant with the right value offering reaching relevant consumer segment with intriguing communication enabled the brand to motivate consumers for product trial at scale and accelerated pace for three variants, Sambal Indofood Ekstra Pedas, Sambal Indofood Pedas Dahsyat, and Sambal Indofood Pedas. In addition, the online to offline purchase journey binding consumers on a quick path to nearest stores was integrated with ability to record first-party behavioral data across touchpoints revealing in-depth insights into consumers’ purchase behaviour. The brand was empowered with enriched consumer profiles to nurture through trialist to loyalist with meaningful strategy for new net growth.

98%
Consumers showcased readiness for data sharing achieved by striking the perfect balance in value exchange with relevant promotions.
102%
Transaction target achieved with data driven digital sampling targeting the right audience with right offer.
43%
Product conversion recorded among new consumers enabled by connecting point-of-interest seamlessly to point-of-sales with Grivy user journey.

The Story

The traditional taste of spice !

Sambal Indofood, a food seasoning brand by Indofood, is known for its range of flavorful chili sauce. The brand symbolizes authenticity in taste with fresh chilies and selected seasonings as ingredients to their one of a kind sauce range. The brand hosts six variants well-suited to match different sensational cravings, and has proved a traditional staple to Indonesian kitchen with its unique blend of originality and convenience.

The Goal

Initiate momentum for new net growth within category with increased brand trials

Sambal Indofood collaborated with Grivy with a simple goal to accelerate growth in the high consumption ready-to-cook category by harnessing full-funnel support in the crucial first step of onboarding new consumers for product trial. In partnership with InMobi, the upper funnel media partner, Grivy successfully fostered the journey from interest to purchase intent with its promotional campaign reaching the brand’s target audience in a mobile-first environment and taking them on a seamless journey to in-store purchase. To secure their long-term strategic mission of consistently increasing their market share, the brand looked forward to derive meaningful data insights on brand perception and purchase motivation of their newly recruited buyers.

The Solution

A mobile-first full funnel purchase guide tracking & acquiring consumer data to unleash insights to abide!

The Result

43% consumers tasted the thrill of spice with Indofood Sambal !

Sambal Indofood was enabled to drive new net growth leveraging Grivy integrations of:

  • Online-to-offline promotional campaign in collaboration with InMobi, engaging consumers on a journey from product awareness to product experience through purchase enabled at partner mini market channel, Indomaret and their online delivery site, KlikIndomaret.
  • Tracking capabilities integrated at each step of the Grivy user journey enabling to assess consumer interactions to optimize the campaign in real-time and drive maximized purchase intent.
  • Customer data acquisition of first-party consumer data validating campaign participants and enabling to identification of the sought-after target segment for future efforts.
  • The total brand equity study revealing consumers’ perception of brand and the impact of campaign on their booming affinity.

Thus with this campaign the brand was well-equipped to explore new growth opportunity in ways more than one. The hyper-targeted campaign drove excitement to escalate consumers’ exposure with product trials. Simultaneously, to maintain their growth momentum the brand was supported with clarity on the new buyer profiles with insights on their purchase behaviour, existing brand perception and identifiable first-party consumer data useful to retarget them with relevant efforts in future.

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