We integrate with Zendesk to unify customer service and campaign engagement data. This integration transforms support into a continuous loop of customer intelligence, ensuring personalized and effective post-campaign follow-up.

• Unified Service View: Seamlessly push customer data captured during Grivy-powered campaigns (e.g., survey responses, redemption issues) into Zendesk support tickets or user profiles.
• Triggered Support: Automate the creation of support tickets or personalized outreach within Zendesk based on specific customer actions or issues encountered during a campaign.
• Enriched Customer Profiles: Provide support agents with immediate context about a customer's recent campaign interactions, offer history, and loyalty status, leading to faster and more personalized resolutions.